MOINA QADRI
SENIOR EXECUTIVE - CHANNEL OPERATIONS
Profile summary
I am an operations and client experience professional with over 6 years of cross- industry experience in luxury real estate, heritage textiles, and premium customer ecosystems. I bring proven expertise in Salesforce CRM, post-sales operations, channel partner management, and financial compliance. Adept at streamlining workflows and enhancing omnichannel communication, I focus on delivering exceptional value to high-net-worth clients. I am passionate about crafting and executing strategic, seamless luxury experiences that leave a lasting impact.
Key skills
Professional experience
Promoted within 6 months for consistently delivering high standards in operational efficiency and business alignment. Selected as the sole candidate for this role due to exceptional performance and reliability across previous functions. Played a critical leadership role in managing and overseeing end-to-end broker commission disbursement processes across multiple regions. Achieved a commission turnaround time of 4 working days, setting a benchmark in speed and accuracy. Oversaw and verified all financial documentation and invoices, ensuring 100% compliance with internal audit protocols. Acted as the primary liaison between brokers, sales heads, and finance—resulting in a 40% reduction in escalationsand smoother communication. Recognized for streamlining operations and automating approval cycles, improving broker experience and operational flow.
- Promoted within 6 months for consistently delivering high standards in operational efficiency and business alignment.
- Selected as the sole candidate for this role due to exceptional performance and reliability across previous functions.
- Played a critical leadership role in managing and overseeing end-to-end broker commission disbursement processes across multiple regions.
- Achieved a commission turnaround time of 4 working days, setting a benchmark in speed and accuracy.
- Oversaw and verified all financial documentation and invoices, ensuring 100% compliance with internal audit protocols.
- Acted as the primary liaison between brokers, sales heads, and finance—resulting in a 40% reduction in escalationsand smoother communication.
- Recognized for streamlining operations and automating approval cycles, improving broker experience and operational flow.
Managed post-lead operations using Salesforce CRM, including client onboarding, document generation, and sales progress tracking. Reduced CRM errors and delays by over 50% through continuous system updates and proactive coordination with the tech and sales teams. Supported global high-value transactions by preparing precise booking forms, quotations, and ownership change documentation. Partnered with sales managers and directors to optimize client communication workflows, improving post-lead conversion speed by 30%. Maintained updated CRM pipelines and internal reports, ensuring real-time visibility for leadership and seamless cross-team handoffs.
- Managed post-lead operations using Salesforce CRM, including client onboarding, document generation, and sales progress tracking.
- Reduced CRM errors and delays by over 50% through continuous system updates and proactive coordination with the tech and sales teams.
- Supported global high-value transactions by preparing precise booking forms, quotations, and ownership change documentation.
- Partnered with sales managers and directors to optimize client communication workflows, improving post-lead conversion speed by 30%.
- Maintained updated CRM pipelines and internal reports, ensuring real-time visibility for leadership and seamless cross-team handoffs.